Directorate for the Student Experience


Teaching & Learning Support Office

The Teaching and Learning Support Office is vital to maintaining the standard of one of the University’s most important functions – its teaching and learning activity. We work closely with academic and administrative teams, across the University, to ensure the quality and consistency of teaching, learning and assessment across the board and support projects that enhance the provision.

The team also plays a key role in the development of strategy and policy with a key focus on enhancing the student experience. This involves implementing institutional-wide student satisfaction surveys such as National Students Survey, the Student Barometer and the Postgraduate Taught Experience Survey.

Other responsibilities include promoting the importance of delivering exceptional student experience at all levels of the institution and supporting the Student Experience Leads who can be found in every faculty, school and PSS directorate.

Enhancement of Teaching and Learning

This involves managing the policies and processes relating specifically to the assurance of teaching quality at the University and partner institutions; maintain the Manual of Academic Procedures which is a guide for all academic and administrative staff; and lead on all interactions with the Quality Assurance Agency and external examiners on all taught programmes.

Peer Support

The Teaching and Learning Support office coordinates all discipline based student-led Peer Mentoring and Peer Assisted Study Sessions (PASS) providing training, ongoing support and ensuring quality.

Student Engagement

Work in this area supports the Student Charter through the implementation of Manchester’s definition of student engagement, including activities and approaches to promote engagement in academic learning, informing institutional dialogue, transitions, social networks and future professional life. It supports students and staff to identify and develop opportunities for partnership such as ‘Learning through Research’ and Student Representation.

Recognise Excellence in Teaching

Organisation of the University’s Teaching Excellence Awards which recognise the achievements of academic staff and rewards them with grants to further develop their teaching careers; and coordination of nominations for the Higher Education Academy National Teaching Fellowship Scheme.

Appeals and Complaints

Work in this area involves management of the University framework for student appeals and complaints to ensure students are treated fairly and consistently in the application of regulation and policy; and also acting as the University’s contact with the Office of the Independent Adjudicator, the national student complaints ombudsman.

To find out more visit the TLSO website.

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