Directorate for the Student Experience


FAQs

What is the Student Lifecycle Project (SLP)?
Why are we doing this?
What are the SLP's objectives?
Who has designed the new processes?
Which areas of the student journey has the Project reviewed?
How will the Project affect me?
Who is delivering the Project?
What training will I receive on the new systems and processes?
How have students been involved in the Project?
How much will the Project cost?
How are academics involved in the Project?
How can I get involved?
How do I contact the SLP Business Delivery Team?

What is the Student Lifecycle Project (SLP)?

The SLP is one of the biggest change projects our University has ever undertaken. We're transforming our services for students, through a combination of new technology and improved administrative processes.

Staff from right across the University have collabroated to redesign our services, all with one clear goal: to make things better for students and simpler for staff.

Why are we doing this?

Our vision is for The University of Manchester to be one of the leading universities in the world. To achieve this, our systems and processes must be of the highest quality so that we can deliver an outstanding learning and student experience.

However, staff and students tell us that systems and processes need to be improved:

  • “Course unit selection is far too complicated and clunky” – Final year undergraduate
  • “We have no reliable system… currently academic advisement has to be done eye by eye, checking exam grids for our own students and class rosters for students from other Schools” – School course unit selection support staff
  • “The 10-step registration process is confusing and remains so every year” – Final year undergraduate
  • “It is time consuming to input attendance information in to Campus Solutions from attendance registers” – School administrator
  • “The process of Campus Solutions and Syllabus Plus data entry is inefficient, complicated, and difficult to support” – central timetabling administrator

We will address these concerns through the SLP by reviewing our systems and processes so that we can deliver a consistent, exceptional and highly personalised learning experience to students, regardless of their mode of study.

These changes will be supported by the introduction of the new My Manchester which will help us to deliver the world-class digital experience expected from today’s students.

What are the SLP’s objectives?

The SLP has three key objectives:

  1. Improve the student experience
  2. Improve the staff experience
  3. Improve efficiency and effectiveness

Who has designed the new processes?

We’re proud that the process improvements delivered through the Student Lifecycle Project have been designed by the University for the University; specifically by the 480+ colleagues from across the University who took part in the Project’s Design and Discovery phase, supported by facilitators from our third party partner’s Accenture.

Which areas of the student journey has the Project reviewed?

Outputs from the Student Lifecycle Project have been grouped in to ten logical workstreams, closely following the student journey.

How will the Project affect me?

Accademic and PS staff involved in student related activity will see the benefits of the SLP through the delivery of new simplified and standardised processes and modern, responsive IT systems which will enable staff to spend more time on value-adding activity.

Before the SLP is released, there will be a significant period of user testing and training to ensure that colleagues are familiar with new systems and processes.

Who is delivering the Project?

The SLP is being delivered through collaboration between the Directorate for the Student Experience (DSE), IT Services and Accenture. The sponsors of the project are Clive Agnew, Vice-President for Teaching, Learning and Students, Simon Merrywest, Director for the Student Experience, and Malcolm Whitehouse, Chief Information Officer.

The Business Change Team based within the DSE provide a key role in supporting the delivery of the project, including project planning, operational delivery, communications and engagement.

Each Student Lifecyle workstream is led by a Product Owner, a manager with expert knowledge in their particular workstream, and supported by an Implementation Team, a mix of specialist staff from across our University, Schools and Faculties. Together Product Owners and their Implementation Teams help to lead, support and embed changes through thier areas of the University.

What training will I receive on the new systems and processes?

We are committed to increasing staff capability by investing in the development of sustainable skills.

We will ensure that all staff feel confident in the new systems and processes and training to this end will commence in 2019.

Crucially, IT Services colleagues will benefit from a handover programme from our IT partner Accenture, building on their expert knowledge to enable them to support and maintain the new systems from launch.

How will students be involved in the Project?

Students are vital to the delivery of this Project. The scoping project engaged with over 45 students from different disciplines and helped inform the high-level findings.

The student journeys required for the Project involved multiple workshops in January and February 2017 with many students involved in validating these journeys.

The SLP Business Delivery Team has also recruited a cohort of students, representing different modes of study, who have volunteered their time to help provide input into the Project. These students will be invited to take part in a number of activities throughout the lifetime of the Project.

How much will the Project cost?

In September 2016 the Planning and Resources Committee (PRC) approved £25 million of funding. The funding is split with £21.5 million allocated to IT and £3.5 million on business delivery.

How are academics being involved in the Project?

The SLP Academic Group brings together senior representatives from the three faculties, the SLP and the Directorate for the Student Experience to aid and inform the delivery of the SLP. It provides a forum for an ongoing and coordinated discussion and communication about the Student Lifecycle Project (SLP).

How can I get involved?

You can sign up to receive regular updates on the Project here.

These updates will detail how staff can get involved with future phases.

How do I contact the SLP Business Delivery Team?

You can find contact details for the SLP Business Delivery Team here.

You can email the project team via: studentlifecycleproject@manchester.ac.uk.

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