Directorate for the Student Experience


SLP passes key milestone with completion of Design and Discovery phase

22 January 2018

After 6 months of collaboration between University colleagues and our third party partners Accenture, the Student Lifecycle Project’s Design and Discovery phase came to an end on Friday 19th January.

At the start of the phase, the student lifecycle was split across four stages: Pre-Enrolment and Communications, Student Financials, Academic Support Services and Campus Life. These stages were then split further into 14 individual and specific areas of student lifecycle.

Hundreds of PSS and academic colleagues from across the University then contributed to over 200 days of workshops to identify key business outcomes in each of area of the student lifecycle and design a set of proposed business processes to support their delivery.

Some examples of the hundreds of proposals include:

  • Replacing the 60+ application forms currently used across the University with a single, digital application form;
  • Using functionality in Microsoft Dynamics 365 to give marketing and recruitment staff the ability to easily capture data from prospective applicants and send them targeted and segmented follow up communications automatically;
  • Creating an offer holder portal to push out key messages and calls-to-action and provide a smooth transition to MyManchester;
  • Re-designing the course unit selection process so that students can only select units that they are eligible to take and see their timetable populate with each selection;
  • Digitising the exam paper approval process, automating associated communications to academic staff and creating a reliable version history and audit trial for each paper;
  • Notifying PSS and academic staff when a task has been assigned to them and creating standardised, task-based workflows to simplify processes and automate them where possible;
  • Integrating bespoke systems used by different University support services so that there is a single record of student support queries across Schools, Faculties and the DSE;
  • Changing the way academic careers are managed within Campus Solutions 9.2 so that the central graduation team can confirm the date and time of graduation ceremonies and receptions months earlier than at present.

The Project has now moved to the Integration phase, where proposals from each area of the student lifecycle will be brought together and checked for consistencies, overlaps and potential contractions.

After this, the proposals will go through the Scope Review stage, and be presented to the SLP Executive Group in March 2018 for sign off. At this point, the scope of the Initial Release of the SLP will be confirmed and further details of key process changes and improvements will be shared with the University.

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